Introduction
Data protection is more important than ever. Whether you’re running a salon, a clinic, or any type of service business, customers expect transparency and full control over their personal information. The General Data Protection Regulation (GDPR) sets the standard for how companies must handle user data—and compliance isn’t optional.
In this post, we’ll break down what a GDPR-compatible project requires and how Easy!Appointments meets these expectations out of the box (and how you can enhance it further).
What a GDPR-Compatible Project Needs
To meet GDPR guidelines, an online appointment scheduler or any data-processing platform must include several key components:
Cookie Consent With Opt-In
Users must actively consent before non-essential cookies are used. Opt-in consent is required—no pre-checked boxes or implied acceptance.
Clear Privacy Policy
The project must describe what data is collected, why it’s collected, how long it’s stored, and who has access. Transparency is a core GDPR requirement.
Ability for Users to Delete Their Data
Users must be able to request account deletion or data removal, and the business must be able to comply without delay.
Secure Storage and Encryption
Personal data should be securely stored. Encryption (at rest and in transit) helps ensure that sensitive information is protected.
Minimal Data Collection
Only the data absolutely necessary to provide the service should be collected. Avoid gathering extra fields “just in case.”
How Easy!Appointments Addresses GDPR Requirements
Easy!Appointments was designed with privacy and data-security flexibility in mind. Here’s how the platform aligns with GDPR principles:
1. Cookie Consent Support
Easy!Appointments uses cookies primarily for session management, and allows for simple cookie-banner configuration. Admins can easily enter their own Cookie Policy and have it display on production via a consent popup. This ensures that users can opt in to non-essential tracking cookies if used.
2. Transparent Privacy Policy Integration
Administrators can embed a custom privacy policy directly into the booking flow. Because Easy!Appointments is fully open-source, you can inspect exactly how data is stored and processed, making it straightforward to document these details in your policy.
3. User Data Deletion
Admins can delete customer accounts, appointments, and related data from the dashboard. Since Easy!Appointments stores data in a structured database, removing user data fully purges associated records, helping you comply with the GDPR “right to be forgotten.”
4. Secure Storage and Encryption
Easy!Appointments supports secure hosting environments and relies on your server’s HTTPS configuration to ensure encrypted data transmission. On the backend, the platform follows strong security practices and receives updates that address vulnerabilities. Additional encryption at rest can be configured at the database or hosting level.
5. Minimal Data Collection by Default
Easy!Appointments collects only the fields required to book an appointment: name, email, phone, and appointment information. No unnecessary data is requested unless you choose to add custom fields, which keeps your installation naturally aligned with GDPR data minimization principles.
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