Easy!Appointments includes a built-in notification system that keeps users informed about their appointments through automated email messages. These notifications help reduce no-shows and improve communication between your business, staff, and customers.
Types of Notifications
The application sends the following types of email notifications:
1. Appointment Confirmation
- Triggered When: A customer successfully books an appointment.
- Sent To:
- Customer
- Assigned staff member (provider)
- Secretaries
- Administrators
- Content:
- Appointment date and time
- Service details
- Provider name
- Rescheduling / Cancellation link (if enabled)
2. Appointment Update
- Triggered When: An appointment is edited (e.g., time change, service change).
- Sent To:
- Customer
- Assigned staff member
- Secretaries
- Administrators
- Content:
- Updated appointment details
- Information about the changes
3. Appointment Cancellation
- Triggered When: An appointment is canceled by a customer or staff member.
- Sent To:
- Customer
- Assigned staff member
- Secretaries
- Administrators
- Content:
- Appointment cancellation confirmation
- Original date/time and service
- Cancellation reason (if provided)
Additional Notes
- Notifications are only sent if the appointment is successfully created or updated.
- Make sure your server is properly configured to send emails.
- If emails are not being received, check the error logs and test your SMTP settings.