# Appointment Notifications

> Easy!Appointments includes a built-in notification system that keeps users informed about their appointments through automated email messages.

Source: https://easyappointments.org/documentation/appointment-notifications/

Easy!Appointments includes a built-in notification system that keeps users informed about their appointments through **automated email messages**. These notifications help reduce no-shows and improve communication between your business, staff, and customers.

### Types of Notifications

The application sends the following types of email notifications:

### 1\. **Appointment Confirmation**

-   **Triggered When**: A customer successfully books an appointment.
-   **Sent To**:
    -   Customer
    -   Assigned staff member (provider)
    -   Secretaries
    -   Administrators
-   **Content**:
    -   Appointment date and time
    -   Service details
    -   Provider name
    -   Rescheduling / Cancellation link (if enabled)

### 2\. **Appointment Update**

-   **Triggered When**: An appointment is edited (e.g., time change, service change).
-   **Sent To**:
    -   Customer
    -   Assigned staff member
    -   Secretaries
    -   Administrators
-   **Content**:
    -   Updated appointment details
    -   Information about the changes

### 3\. **Appointment Cancellation**

-   **Triggered When**: An appointment is canceled by a customer or staff member.
-   **Sent To**:
    -   Customer
    -   Assigned staff member
    -   Secretaries
    -   Administrators
-   **Content**:
    -   Appointment cancellation confirmation
    -   Original date/time and service
    -   Cancellation reason (if provided)

## Additional Notes

-   Notifications are only sent if the appointment is successfully created or updated.
-   Make sure your server is properly configured to send emails.
-   If emails are not being received, check the **error logs** and test your SMTP settings.