Easy!Appointments features an email notification system that sends information to both customers and providers that relate to a specific appointment. When a customer books an appointment the notification system is triggered so that every participant gets notified about the event. Since customers do not have to create an account to book appointments with a company, their email will contain a unique link that will enable them to make changes or even cancel their appointment. Provider emails do also contain a respective link that will redirect them to the backend section of Easy!Appointments where they can readjust their schedule.
The notification system does not require any further configuration except from the existence of a functional mailing service on the server. Provider users will have to enable the “Receive Notifications” option in order to receive emails in contrast to customers that will always receive an email. Also keep in mind that every change made on the plan of a provider will trigger the notification system.
Possible reasons for notification triggering:
- Customers books an appointment.
- Provider changes the hour of an appointment.
- Administrator removes an appointment from the schedule.
You can of course suggest your own ideas of email notifications in the feature request page or here with a comment 🙂