How to Resolve Unexpected Issues

Feb 17, 2015 — Last updated on Jan 19, 2024

Easy!Appointments has proven to be very stable and secure and this is how it will remain in the future. Still, there is a chance that developers might face problems configuring the installation “details” before getting the application to run correctly on the server. This post aims to remind some useful resources on troubleshooting Easy!Appointments problems.

First of all every developer that wants to install Easy!Appointments must remember that it uses the CodeIgniter framework and any problems addressed to AJAX or other basic PHP issues might be caused because CI’s requirements are not fulfilled. Other external resources of JavaScript and CSS libraries would hardly cause any problems (except from browser compatibility issues).

Version 1.0 of Easy!Appointments provide some information in the browser’s JavaScript console that can be useful when something is not working properly, so consider opening the console first (press F12 and open the “console” tab). Users have reported that sometimes the console output is not very descriptive, something that will be improved in the future.

Apache’s “error.log” includes most of the times useful information about errors that happen on the server and front end users cannot figure otherwise. Checking the “error.log” is the first thing that developers need to do for extra information.

Newer versions of Easy!Appointments will improve the error handling and logging so that it will be easier to debug and resolve defects of the application.

If the solution to your problem is not obvious or not feasible there are many places that you can get help online such as the Official E!A Support Group, Google+ Community, CodeIgniter Forum and other relevant websites.