Technical Support
Up to an hour live with a core developer, working on the problem you are stuck on.
- Secure Stripe checkout
- Invoice the moment you pay
- Done by the core team
Trusted by organisations around the world
What is Technical Support?
Technical Support is a paid, one-to-one session with a developer from the Easy!Appointments core team, booked for one specific problem with your installation.
Made for
- Admins stuck on one stubborn problem
- Teams halfway through an upgrade
- Anyone who would rather pay once than lose a week
People book a session for things like
Most Easy!Appointments problems take minutes to fix once you know where to look. Without that, they take evenings: forum posts, years-old threads, and fixes that break something else.
- Google Calendar or CalDAV sync that stopped working
- Upgrading an older installation to 1.6
- Confirmation emails that never arrive
- Moving Easy!Appointments to a new server
- Embedding the booking page in your website
- Slow pages or database errors
Why teams choose it
Book a live session with a developer who knows the code inside out. We work through the problem with you, whether it is a failed upgrade, a sync that stopped, emails that never arrive or a page that crawls, and you keep a written record of what we found and did.
Time that is all yours
Up to 60 minutes of scheduled expert time on your problem, at an hour that suits you.
Installs and upgrades
Failed installs, stuck upgrades and settings that will not behave, sorted with someone who has seen them all.
Speed and stability
Slow pages and recurring errors traced to their cause by someone who knows the codebase.
A written summary
What we found, what we changed and what to do next, written down for you and your team.
How it works
Here is what happens once you decide, step by step.
- 1
Book
Pay for your session with Stripe. Your invoice arrives the moment you pay.
- 2
Schedule
We email you to agree a time and collect what we need to come prepared.
- 3
Resolve
We work through it together, then send you the written summary.
What's included
Everything that comes with Technical Support, in one list.
- A scheduled live session of up to 60 minutes with a core developer
- Hands-on help with your specific issue
- A written summary of findings and recommended next steps
- An honest view of anything that needs follow-up
- Custom feature development - see Custom Development
- Ongoing retainer support - contact us to arrange
Do it yourself, or hand it to us
Still weighing it up? Here is the same work, side by side.
On your own
- Post on a forum and wait days for a reply
- Stitch a fix together from years-old threads
- Apply it and hope nothing else breaks
With Technical Support
- A developer who knows the code, live with you
- Your exact problem, worked through with you
- A written summary you can keep and share
Frequently asked questions
The questions people ask just before they decide.
Book a support session
Pay below with Stripe. We email you afterwards to schedule the session, and your invoice is generated automatically.
A single session, charged once. Excludes VAT where applicable.
Our commitment
If it turns out to be bigger than one session, you hear that from us straight away, with an honest next step.
- Built by the Easy!Appointments team
- Secure Stripe checkout
- Automatic invoicing
- You own your data
AT Software Agency