Technical Support
Up to an hour live with a core developer, working on the problem you are stuck on.
- Checkout
- Secure, by Stripe
- Invoice
- The moment you pay
- Work
- By the core team
Trusted by organisations around the world
What is Technical Support?
Technical Support is a paid, one-to-one session with a developer from the Easy!Appointments core team, booked for one specific problem with your installation.
- Admins stuck on one stubborn problem
- Teams halfway through an upgrade
- Anyone who would rather pay once than lose a week
Stuck on your own, a fix takes days
Most Easy!Appointments problems take minutes to fix once you know where to look. Without that, they take evenings: forum posts, years-old threads, and fixes that break something else.
On your own
- Post on a forum and wait days for a reply
- Stitch a fix together from years-old threads
- Apply it and hope nothing else breaks
With Technical Support
- A developer who knows the code, live with you
- Your exact problem, worked through with you
- A written summary you can keep and share
How it works
Here is what happens once you decide.
- 1
Book
Pay for your session with Stripe. Your invoice arrives the moment you pay.
- 2
Schedule
We email you to agree a time and collect what we need to come prepared.
- 3
Resolve
We work through it together, then send you the written summary.
Book a support session
Pay below with Stripe. We email you afterwards to schedule the session, and your invoice is generated automatically.
What's included
- A scheduled live session of up to 60 minutes with a core developer
- Hands-on help with your specific issue
- A written summary of findings and recommended next steps
- An honest view of anything that needs follow-up
Not included
- Custom feature development - see Custom Development
- Ongoing retainer support - contact us to arrange
Technical Support
€60
Per session · excl. VAT
- Built by the Easy!Appointments team
- Secure Stripe checkout
- Automatic invoicing
- You own your data
If it turns out to be bigger than one session, you hear that from us straight away, with an honest next step.
Need help regularly rather than once? Send us a message and we will scope a longer arrangement. Get a free quote
Frequently asked questions
How long is a session?
Up to 60 minutes, on one focused issue. If it turns out to be bigger than that, we will say so and recommend the right next step, such as further sessions or Custom Development.
What happens after I pay?
You get a confirmation, then an email from us to agree a time and collect the details we need, such as the version you run and how to reach the server.
How quickly can we start?
We reply within one business day of your payment to agree a time for the session.
Can I cancel?
Yes. A session is fully refunded if you cancel at least 24 hours before its scheduled time.
What if I need ongoing help?
Send us a message and we will put together a longer support arrangement.
Do prices include VAT?
Prices exclude VAT, which is added at checkout where applicable, based on your location.
Stuck right now? Talk to a developer.
One live session with a developer from the core team.